FAQs

 

Find All The Answers To Your Questions About Our Company And Products Here

What is HashMax?

HashMax is a crypto mining platform that is dedicated to making cryptocurrency mining accessible to everyone. We offer one-stop cloud mining services for both new and experienced customers.

What is Hashcube?

Founded in 2014 in Seoul, Hashcube is the parent company of HashMax and it has been expanding both domestically and internationally as a mining company over the past 6 years.

In 2019, Hashcube successfully held the Asia Crypto Investment Forum as part of Blockchain Week in Thailand.

Now Hashcube is currently developing a new project TPIDA, which presents the first accommodation sharing-economy platform in Thailand supported by blockchain technology.

Is HashMax a legit company? Can I trust HashMax?

We have been in the crypto mining business since 2014. With our unremitting efforts, strong professionalism, and great sincerity, we have gained a great deal of trust and support from customers from home and abroad.

Where are HashMax facilities located at?

HashMax facilities are mainly located in Sichuan province and Xinjiang province in China. HashMax is also expanding to Canada and the US in the North America region. All the regions that HashMax facilities are located at have friendly policies toward mining, mild climate, and clean air, which are ideal conditions for mining operations. See our About Us page for more information.

    Are HashMax facilities secured?

    Yes. All of HashMax facilities are legit and secured, where tons of thousands of miners are operated under strict supervision. The power operation is stable, the facility has good ventilation effects, and leaves a wide equipment handling aisle and operation space. What’s more, all miners in our facilities are insured against theft and natural disasters.

      What is HashMax Cloud Mining?

      It is a cloud mining service that makes cryptocurrency mining easy and fast online. It has a variety of options where customers can choose the hashrate according to their needs. HashMax Cloud Mining provides the chance to maximize profit for customers by using the most efficient miner models and the most ideal location of data centers.

      How to Mine Cryptocurrency with HashMax Cloud Mining?

      Please simply follow the steps to place a cloud mining order:

      1. Log into your HashMax account and find the ‘Pricing’ tab, select a cloud mining plan, and click ‘Buy Now’.
      2. Go to the product details page, read through the product information, and fill in the cryptocurrency wallet address. Then, click the “Buy Now” button to proceed.
      3. Enter the payment page. Carefully read Service Information and HashMax Service Agreement. Choose the preferred payment method and proceed with the payment.
      4. Get your cloud mining hashrate within 48 hours and inspect your mining status and daily income through the HashMax dashboard.

      What Are The Advantages of Using Cloud Mining?

      No Complications: No need to set up and maintain the hardware equipment. No noise trouble from the miners. Simple steps to receive mining income. 

      Lower Cost: No international logistics costs and tariffs. No hidden fees. 

      Efficient Miners: We use high-performance and high-consistency miners that are manufactured by Bitmain to ensure the stability of operation and the customers’ mining income.

      Eazy Real-time Tracking: HashMax provides each of our customers with a dashboard account, with which they can log in to the HashMax dashboard and have full access to the information of their cloud mining status such as total hashrate, daily revenue, monthly invoice, and so on.

      Life-time Hashrate: HashMax provides an exclusive life-time hashrate for customers.

      In Addition to Bitcoin, Can I Mine Other Cryptocurrencies With HashMax?

      Customers have the right to decide which coin to mine according to the cloud mining product they purchased. If the cloud mining product for the preferred type of coin is not listed on our website, please contact us through sales@hashmax.org

      Which Pool is HashMax Using for Bitcoin Mining?

      HashMax uses BTC.com pool, which is one of the leading mining pools in the world and provides better stability and a lower share rejection rate.

      What Does “100% Uptime Guarantee” Mean?

      100% uptime guarantee means the hashrate purchased will be fixed and the income for such a hashrate will be guaranteed.

      What Are The Expected Returns?

      The results of cryptocurrency mining highly depend on the price and the network difficulties of the cryptocurrencies that you are mining. Neither of those can be predicted. So, each customer must make an independent decision about the benefits of cryptocurrency mining and, in doing so, should consider the risks and their own circumstance when choosing whether to mine.

      When Do I Get My Mining Output?

      A mining day usually starts at 00:00 UTC and ends at 23:59:59 UTC. You will receive a mining output within 24 hours after each mining day. Therefore, please allow up to 48 hours to receive your first mining output. Sometimes a transaction can also be delayed in the corresponding cryptocurrency blockchain. 

      All of our mining outputs are daily and automatic, but the actual transfer to your wallet takes place when the balance reaches the minimum amount required for transfer (0.005BTC). These minimum mining outputs are set in case customers pay excessive fees for receiving small amounts in their wallets.

      Besides, when you order via debit/credit card, your mining outputs will be held for 30+2 days. We do so because of fraud and security reasons. In the meantime, you can see your accumulated mining outputs on your dashboard.

      How Frequently Will I Receive My Mining Outputs?

      Mining outputs are generated daily, but you will receive your outputs only once they have accumulated to a certain quantity. These minimum mining outputs are set in order to avoid customers paying excessive fees for receiving small amounts in their wallets. Please visit the “Dashboard – My Account” for further details.

      What Are The Payments I Have To Be Aware Of For The HashMax Cloud Mining?

      Customers will be charged three types of fees, which are the computing power fee, the electricity fee, and the maintenance fee.

      • Computing power fee: The computing power fee is the rental fee for mining equipment, which is a one-time payment paid when purchasing the cloud mining product. 
      • Electricity fee: Electricity fee is the cost to cover the electricity that keeps miners running and will be charged monthly.
      • Maintenance fee: The maintenance fee is also a monthly fee that covers all necessities for optimal mining, including miner Installation, domestic shipping, network switches, segregated VLANs, power distribution units, network cables, redundant internet, maintenance, VPN remote access, smart hands, RMA assistance, power supply replacement, dashboard access, CCTV Monitoring, cooling systems, on-site technicians, and security.

      How to Pay Off The Monthly Fee?

      In the first monthly fee bill, two payment links will be sent out to customers together with the invoice and each link gives different options for customers to pay off the fees. Customers shall complete the payments before the due date which is 5 days after the invoice has been issued. 

      • Credit Card auto payment: When customers click on the link that says credit card payment. A credit card payment page will appear, where customers can input the credit card information for an automatic monthly payment registration. Then, the monthly fee will be automatically deducted from the registered credit card every month. 
      • Manual Payment: When customers click on the manual payment link. A normal payment page will appear and customers can choose the preferred payment method and make the payment. The payment link will be sent to the customer monthly and customers shall pay each time.

      How to Check The Mining Revenue?

      In the personal Dashboard, the total revenue data comes from BTC.COM mining pool and will be updated daily.

      Do I Have The Right To Terminate The Contract?

      Yes, customers have the right to terminate the contracts but the computing power fee will not be refunded and customers will have to inform HashMax via email sales@hashmax.org 7 working days in advance. 

      When Will The Plan Be Activated After Full Payment?

      Your Cloud Mining Contracts start up to 48 hours after payment. In the case of orders paid by Credit Card, it could be up to 48 hours after the verification process.

      How to Check The Mining Revenue?

      In the personal Dashboard, the total revenue data comes from BTC.COM mining pool and will be updated daily.

      What Happens If I Delay Paying For The Monthly Fees?

      After the due date, HashMax will notify the customers about the late payment. If the payment is still not paid within 3 working days after the notification. The contract will be automatically terminated in HashMax’s favor and the computing power fee will not be refunded.

      What Does Lifetime Hashrate Mean?

      It means that customers will have 100% ownership of the hashrate they buy until they end their contract voluntarily or fail to pay the due fee on time.

      My Mining Income Is Not Showing In My Wallet, What Is The Reason?

      Mining income might not show in customer’s wallet due to the following reasons:

      • Your contract hasn’t been activated yet. We do not have fixed release times, but you will receive a mining output within 24 hours after each mining day. A mining day runs from 00:00 to 23:59:59 UTC. Therefore, please allow up to 48 hours to receive your first mining output. After that, you will get your outputs daily.
      • The balance hasn’t reached the minimum amount required for transfer. All of our mining outputs are daily and automatic, but the actual transfer to your wallet takes place when the balance reaches the minimum amount required for transfer (0.005BTC). These minimum mining outputs are set in case customers pay excessive fees for receiving small amounts in their wallets.
      • The wallet address is wrong. We will connect the hashrate to the wallet address you filled in when you checkout. Please double-check the validity of the address. If you find your wallet address is wrong, please contact us via email as soon as possible.
      • You haven’t pay the monthly fee of the hash power plan. If the payment is still not paid within 3 working days after the due day, the contract will be automatically terminated. Please make the payment on time.

      What Is Miner Hosting? How Does It Work?

      Miner Hosting is a service that is provided by the hosting companies to colocate and maintain the miners for the customers. Customers get all the profit from mining remotely while hosting companies provide electricity and all the necessities for mining operations. Therefore, customers pay for the electricity fee and hosting service fee monthly to the hosting company. 

      HashMax owns multiple mining facilities located in areas that have mild climates which is beneficial to miners and the mining operation. We provide stable green energy electricity and professional tech teams to maximize the online time of the miners. With reasonable prices, HashMax is delicate to bring the best hosting experience to customers

      My Miner Shows 0 Hashrate / Offline, What Is The Reason?

      When the miners show 0 Hashrate or offline. There are mainly two reasons. 

      One is that the miners have mechanical problems and turned off automatically. The miners will be back online right after the problems are fixed. 

      The other reason is when the whole hosting facility cut off the electricity supply temporarily due to the mandatory power station maintenance required by the government.

      Either way, the offline time will be deducted from the monthly electricity bill.

      What Are The Benefits Of Hosting My Miners With HashMax?

      • Low cost: Our all-in-one hosting price starts at $0.045/kWh (Electricity, maintenance, cooling, ethernet, labor, security, and VPN are all included). There is no shipping cost or potential customs clearance fee. 
      • Turnkey hosting: Our professional tech team works 24/7 including holidays, taking care of ongoing monitoring, troubleshooting, maintenance, software updates, and anything else required for an efficient miner.
      • Profitable: 100% of the Bitcoin mined go to customers’ wallets directly. HashMax does not take any of them. Even no deposit is needed at all!
      • Flexible: We offer customized packages for both newcomers and large-scale investors based on their needs of miner model, quantity, and contract duration. Our minimum order starts at 1 unit.
      • Convenient: There is no setup complication, and customers can check the real-time status of miners every 24 hours through the dashboard.
      • Reliable: We guarantee stable Internet connection and professional operation of miners to guarantee 100% uptime.

      How Can I Host My Miner With HashMax?

      Please go to the page “Hosting” to fill out the hosting inquiries or send an email to sales@hashmax.org with the following information: 

      1. Miner model and condition
      2. Quantity
      3. Hosting Duration

      Do I Need To Pay For The Shipping Fee?

      Customers need to pay a shipping fee and the exact cost depends on the total weight of the miners and the destination where they are shipped to. But for miners that are purchased from HashMax and sent to our facilities for hosting, there is no shipping fee.

      What Are Included In The Hosting Fee?

      Our all-in-one hosting fee covers all necessities for optimal mining, including miner Installation, domestic shipping, network switches, segregated VLANs, power distribution units, network cables, redundant internet, maintenance, VPN remote access, smart hands, RMA assistance, power supply replacement, dashboard access, CCTV Monitoring, cooling systems, on-site technicians, and security.

      How To Calculate The Hosting Fee?

      Monthly Hosting fee = Hosting rate * Actual power consumption(kW) * 24h * 30days. The hosting rate varies according to the amount of hosted miner, hosting duration, the starting month, and how much the customer chooses to prepay. The more customer prepays, the lower the hosting rate they get.

      Do I Need To Prepay The Hosting Fee?

      Customers do not need to prepay the hosting fee as a deposit. However, customers who prepay the hosting fee will be able to get lower hosting prices depending on the prepaid amount.

      Can I Inspect The Facilities Before Placing An Order?

      Yes. To inspect the facilities, please contact us by email: sales@hashmax.org and we will arrange an airport pick-up and staff if needed. However, minimum order for 50 units has to be promised and a hosting contract has to be signed before the inspection.

      How Long Can I Host A Machine With HashMax?

      Customers can choose a 6-month or one-year hosting contract according to their own needs. All customers are welcome to extend the contract term if they want to continue mining with us.

      Do I Own The Miners I Paid For?

      Customers will have 100% ownership of the miners. After the hosting contract ends, they can decide whether to renew the hosting contract or move out the miners. 

      What Happens If My Machines Break Down?

      If customers’ miners break down, our tech teams will try to repair without any cost to make sure the miners can be back to normal conditions. However, if the miners are still unstable/broken/low hash rates, our tech teams will notify customers with quotations to ask whether to proceed with repair through a manufacturing official repair center and provide the related invoice if required.

      What Happens If I Delay Paying The Monthly Hosting Fee?

      It is clearly stated in our contract that payment made after the due date will be considered as delayed and customers will be responsible for the delayed charges. A delayed charge is equivalent to 0.5% of the Total Service Fee of the month (30 days on average), incurred for each day that has been delayed in the month.

      If customers fail to pay the monthly hosting fee for more than 1 week after the last due date, they will be informed of any delayed payment or suspension of operation by email. If the payment is refused within 3 days after customers receive the notice, then the ownership of miners will be transferred to HashMax automatically.

      How To Choose The Best Mining Rig?

      Before choosing mining hardware that is best suited for oneself, a customer needs to look out for a few basic things as follows:

      • Hash rate: The hash rate refers to the amount of power a miner uses to solve the mathematical algorithm that mines the cryptocurrency. The higher the hash rate, the greater the chance of winning a block reward.
      • Power consumption: The power consumption informs the user of how much electricity the mining hardware will utilize when operating. Power consumption is measured in Watts. To avoid using up huge amounts of electricity, you’ll need to find hardware with low power consumption.
      • Energy efficiency: Energy efficiency is measured in Joules (J). Likewise with power consumption, the lower the amount of energy the miner uses, the better. For instance, if the number of Joules is low, it tends to suggest that the miner will consume less power and still put out the same amount of work.
      • Other factors: price, brand liability, breakeven duration, reselling price, and so on.

      Would There Be Any Refund?

      We only offer a full refund if the miner is out of stock.

      What Is Included In The Miner Price?

      For miners purchased from our site and hosted with us, the miner price includes sourcing, quality inspection, power supply, cables, racks, software installation, testing, and shipping. For miners purchased from HashMax but hosted elsewhere, the miner price includes sourcing, quality inspection, power supply, and testing.

      Due to market fluctuations, product prices may be adjusted after your purchase. HashMax does not assume any obligation of prior notice or compensation for any adjustments in price.

      What Is The Minimum Quantity Of Purchase?

      HashMax does not set any limit on the number of purchases. But there will be a special deal for bulk purchase. Please contact us via sales@hashmax.org before placing an order for more than 50 units.

      How Can I Get A Discounted Price?

      HashMax provides a bulk purchase discount for more than 50 units excluding the miners that are on sale.

      How Can I Contact HashMax If I Have Further Questions?

      Customer service is HashMax’s highest priority! All customers in need of help are welcome to contact us by calling our office number: (0755) 28703010 or sending emails to sales@hashmax.org for the best customer service.

      What Payment Options Does HashMax Accept?

      HashMax currently accepts payments in Bitcoin, Tether, USD, and KRW. 

      Is There A Contract To Sign?

      • Hosting service: Customers have the option to choose a 6-month contract or 1-year contract to sign. After the hosting contract ends, our customers will have the following options: 
      1. Renew the contract;
      2. Stop the hosting and resell their miners;
      3. Stop the hosting and ship out their miners to a different location of their choices.
      • Cloud Mining service: Customers have the option to choose a 6-month contract or life-time contract to sign.
      •  Miner purchase: there is no contract to sign.

      Does HashMax Provide Wallets For Its Clients?

      HashMax does not offer any wallet service, but customers can find a great variety of wallets available online. It is a personal choice of customers. For more information about wallets, please check our Support Page.