FAQs

No Complications: No need to set up and maintain the hardware equipment. No noise trouble from the miners. Simple steps to receive mining income. 

Lower Cost: No international logistics costs and tariffs. No hidden fees. 

Efficient Miners: We use high-performance and high-consistency miners that are manufactured by Bitmain to ensure the stability of operation and the customers’ mining income.

Eazy Real-time Tracking: HashMax provides each of our customers with a dashboard account, with which they can log in to the HashMax dashboard and have full access to the information of their cloud mining status such as total hashrate, daily revenue, monthly invoice, and so on.

Life-time Hashrate: HashMax provides an exclusive life-time hashrate for customers.

Please simply follow the steps to place a cloud mining order:

1. Log into your HashMax account and find the ‘Pricing’ tab, select a cloud mining plan, and click ‘Buy Now’.
2. Go to the product details page, read through the product information, and fill in the cryptocurrency wallet address. Then, click the “Buy Now” button to proceed.
3. Enter the payment page. Carefully read Service Information and HashMax Service Agreement. Choose the preferred payment method and proceed with the payment.
4. Get your cloud mining hashrate within 48 hours and inspect your mining status and daily income through the HashMax dashboard.

It means that customers will have 100% ownership of the hashrate they buy until they end their contract voluntarily or fail to pay the due fee on time.

100% uptime guarantee means the hashrate purchased will be fixed and the income for such a hashrate will be guaranteed.

Customers will be charged three types of fees, which are the computing power fee, the electricity fee, and the maintenance fee.

• Computing power fee: The computing power fee is the rental fee for mining equipment, which is a one-time payment paid when purchasing the cloud mining product. 
• Electricity fee: Electricity fee is the cost to cover the electricity that keeps miners running and will be charged monthly.
• Maintenance fee: The maintenance fee is also a monthly fee that covers all necessities for optimal mining, including miner Installation, domestic shipping, network switches, segregated VLANs, power distribution units, network cables, redundant internet, maintenance, VPN remote access, smart hands, RMA assistance, power supply replacement, dashboard access, CCTV Monitoring, cooling systems, on-site technicians, and security.

Your Cloud Mining Contracts start up to 48 hours after payment. In the case of orders paid by Credit Card, it could be up to 48 hours after the verification process.

Customers will receive an invoice with due amount from 1st~3rd of each month. Two payment links will be sent out to customers together with the invoice and each link gives different options for customers to pay off the fees. Customers shall complete the payments before the due date which is 5 days after the invoice has been issued. The payment link will be sent to the customer monthly and customers shall pay each time.

• Cryptocurrency Payment : When customers click on the payment link, a normal payment page will appear and customers can choose the preferred payment method and make the payment. Currently, we are accepting BTC and USDT payment for our cryptocurrency payment. 
• Mining Income Withdraw : Customers may request to pay for the due amount with their mining income they have received from their cloud mining contract. Upon the request has been settled, you may see the deduction of your total mining income from your dashboard.

After the due date, HashMax will notify the customers about the late payment. If the payment is still not paid within 3 working days after the notification. The contract will be automatically terminated in HashMax’s favor and the computing power fee will not be refunded.

In the personal Dashboard, the total revenue data comes from BTC.COM mining pool and will be updated daily.

Mining outputs are generated daily, but you will receive your outputs only once they have accumulated to a certain quantity. These minimum mining outputs are set in order to avoid customers paying excessive fees for receiving small amounts in their wallets. Please visit the “Dashboard – My Account” for further details.

Mining income might not show in customer’s wallet due to the following reasons:

• Your contract hasn’t been activated yet. We do not have fixed release times, but you will receive a mining output within 24 hours after each mining day. A mining day runs from 00:00 to 23:59:59 UTC. Therefore, please allow up to 48 hours to receive your first mining output. After that, you will get your outputs daily.
• The balance hasn’t reached the minimum amount required for transfer. All of our mining outputs are daily and automatic, but the actual transfer to your wallet takes place when the balance reaches the minimum amount required for transfer (0.005BTC). These minimum mining outputs are set in case customers pay excessive fees for receiving small amounts in their wallets.
• The wallet address is wrong. We will connect the hashrate to the wallet address you filled in when you checkout. Please double-check the validity of the address. If you find your wallet address is wrong, please contact us via email as soon as possible.
• You haven’t pay the monthly fee of the hash power plan. If the payment is still not paid within 3 working days after the due day, the contract will be automatically terminated. Please make the payment on time.

According to the package you have purchased, you will be granted a free maintenance fee for a certain period of time. The free maintenance fee will be applied on your first month due amount.

Customers have the right to decide which coin to mine according to the cloud mining product they purchased. If the cloud mining product for the preferred type of coin is not listed on our website, please contact us through sales@hashmax.org

HashMax uses BTC.com pool, which is one of the leading mining pools in the world and provides better stability and a lower share rejection rate.

Yes, customers have the right to terminate the contracts but the computing power fee will not be refunded and customers will have to inform HashMax via email sales@hashmax.org 7 working days in advance. 

• Low cost: Our all-in-one hosting price starts at $0.045/kWh (Electricity, maintenance, cooling, ethernet, labor, security, and VPN are all included). There is no shipping cost or potential customs clearance fee. 
• Turnkey hosting: Our professional tech team works 24/7 including holidays, taking care of ongoing monitoring, troubleshooting, maintenance, software updates, and anything else required for an efficient miner.
• Profitable: 100% of the Bitcoin mined go to customers’ wallets directly. HashMax does not take any of them. Even no deposit is needed at all!
• Flexible: We offer customized packages for both newcomers and large-scale investors based on their needs of miner model, quantity, and contract duration. Our minimum order starts at 1 unit.
• Convenient: There is no setup complication, and customers can check the real-time status of miners every 24 hours through the dashboard.
• Reliable: We guarantee stable Internet connection and professional operation of miners to guarantee 100% uptime.

Our all-in-one hosting fee covers all necessities for optimal mining, including miner Installation, domestic shipping, network switches, segregated VLANs, power distribution units, network cables, redundant internet, maintenance, VPN remote access, smart hands, RMA assistance, power supply replacement, dashboard access, CCTV Monitoring, cooling systems, on-site technicians, and security.

Customers will have 100% ownership of the miners. After the hosting contract ends, they can decide whether to renew the hosting contract or move out the miners. 

Monthly Hosting fee = Hosting rate * Actual power consumption(kW) * 24h * 30days. The hosting rate varies according to the amount of hosted miner, hosting duration, the starting month, and how much the customer chooses to prepay. The more customer prepays, the lower the hosting rate they get.

Customers need to pay a shipping fee and the exact cost depends on the total weight of the miners and the destination where they are shipped to. But for miners that are purchased from HashMax and sent to our facilities for hosting, there is no shipping fee.

Customers do not need to prepay the hosting fee as a deposit. However, if customers are willing to prepay the monthly fees for upcoming months, please contact support@hashmax.org. 

Yes. To inspect the facilities, please contact us by email: sales@hashmax.org and we will arrange an airport pick-up and staff if needed. However, minimum order for 50 units has to be promised and a hosting contract has to be signed before the inspection.

As our facilities directly receive electricity from power stations, the dry season and wet season influences electricity cost. Therefore, choosing the 6 month option will determine your electricity fee depending on the starting month

HashMax is providing a promotion of 5% discount on miners purchased via hosting packages. Therefore, customers who are looking for hosting service, please purchase miners through hosting mining packages.

When the miners show 0 Hashrate or offline. There are mainly two reasons. 

One is that the miners have mechanical problems and turned off automatically. The miners will be back online right after the problems are fixed. 

The other reason is when the whole hosting facility cut off the electricity supply temporarily due to the mandatory power station maintenance required by the government.

Either way, the offline time will be deducted from the monthly invoice bill.

It is clearly stated in our contract that payment made after the due date will be considered as delayed and customers will be responsible for the delayed charges. A delayed charge is equivalent to 0.5% of the Total Service Fee of the month (30 days on average), incurred for each day that has been delayed in the month.

If customers fail to pay the monthly hosting fee for more than 1 week after the last due date, they will be informed of any delayed payment or suspension of operation by email. If the payment is refused within 3 days after customers receive the notice, then the ownership of miners will be transferred to HashMax automatically.

We only offer a full refund if the miner is out of stock. However, upon request in some cases, HashMax will offer refund option to customers.

For miners purchased from our site and hosted with us, the miner price includes sourcing, quality inspection, power supply, cables, racks, software installation, testing, and shipping. For miners purchased from HashMax but hosted elsewhere, the miner price includes sourcing, quality inspection, power supply, and testing.

Due to market fluctuations, product prices may be adjusted after your purchase. HashMax does not assume any obligation of prior notice or compensation for any adjustments in price.

HashMax does not set any limit on the number of purchases. But there will be a special deal for bulk purchase. Please contact us via sales@hashmax.org before placing an order for more than 50 units.

Future batch miners shipping dates are roughly the months stated on the product descriptions. We do not guarantee exact shipping dates as manufacturers (Bitmain, Innosilicon, Avalon, etc) do not provide exact shipping dates.

HashMax provides a bulk purchase discount for more than 50 units excluding the miners that are on sale.

We do not accept any down payment, which is the same as buying directly from manufacturers.

If your preferred miner model is not available on our Shop page or Hosting page, please contact our sales team sales@hashmax.org. We may not have all available miners listed on our website.

Each lottery product has a different maximum purchase ticket amount. Also, you may only purchase the maximum amount with one account. Buying lottery tickets over a maximum amount via placing orders with many accounts violates our terms and policies. Hence you will be terminated from participating in a lottery and  any orders from HashMax.

Our lottery products have different win rates of 1:150 ~ 1:2000 depending on the lottery product. You may check the lottery ticket statues of each product at their product description. 

The lottery end date will be postponed for another month, to encourage more buys of the tickets. The lottery product will not be terminated or dis-listed but refunds are not available for the participation.

Once you have added the lottery product ticket to your cart by participating in, you may use your coupon you have received to make the purchase for free or discounted. NOTE: Please be aware of the coupon usage upon receiving, as the discounted amount differs according to what type of coupon you have received.

HasMax provides free tickets as promotion and events to users. Please follow us on Facebook https://www.facebook.com/hashcubemining and Twitter https://twitter.com/hashcube_mining to follow up with our promotions and events. Also, through our cloud mining packages, you will be rewarded with free tickets as it’s stated on our cloud mining packages accordingly.

Yes you may, please do notify our team upon your request. However, in order to exchange your lottery product to another product or fiat currency, the value of the lottery product will be decreased to 80%.

Cloud mining is a one click service to provide you an immediate mining service, which enables customers to start mining with a fixed hashrate within 48 hours after the payment. HashMax provides 2 different cloud mining duration, 6 month and lifetime. 6-month duration is to provide a short and convenient experience with mining. Lifetime duration is to provide long term convenient experience with mining. 

Hosting service is a maintenance service of your entrusted miners. You may buy miners from HashMax directly through hosting packages, please visit www.hashmax.org/hosting to know more. You are also welcome to buy miners from other suppliers and send miners to our hosting facilities. 

Major differences between cloud mining and hosting service are;

• Cloud mining is to get you started immediately with mining at a fixed hashrate.
• Hosting service, you are the sole owner of your entrusted miners hence you may move out the miners upon completion of the hosting contract.

• Hosting service: Customers have the option to choose a 6-month contract or 1-year contract to sign. After the hosting contract ends, our customers will have the following options: 

1. Renew the contract;
2. Stop the hosting and resell their miners;
3. Stop the hosting and ship out their miners to a different location of their choices.

• Cloud Mining service: Customers have the option to choose a 6-month contract or life-time contract to sign.
•  Miner purchase: there is no contract to sign.

HashMax does not offer any wallet service, but customers can find a great variety of wallets available online. It is a personal choice of customers. For more information about wallets, please check our Support Page.

Currently HashMax is cooperating with BTC.com Pool, resulting in our dashboard features based on BTC.com Pool. We recommend our customers to use the default pool BTC.com Pool for major coins as our facilities have VIP servers from BTC.com Pool to enhance all miners’ connections. We also use the F2 pool for some altcoins mining. For better miner management and more stable mining income, we do not recommend customers to use other mining pools.