FAQs
Find All The Answers To Your Questions About Our Company And Products Here
Find All The Answers To Your Questions About Our Company And Products Here
HashMax is a crypto mining platform that is dedicated to making cryptocurrency mining accessible to everyone. We offer one-stop cloud mining services for both new and experienced customers.
Founded in 2014 in Seoul, Hashcube is the parent company of HashMax and it has been expanding both domestically and internationally as a mining company over the past 6 years.
In 2019, Hashcube successfully held the Asia Crypto Investment Forum as part of Blockchain Week in Thailand.
Now Hashcube is currently developing a new project TPIDA, which presents the first accommodation sharing-economy platform in Thailand supported by blockchain technology.
We have been in the crypto mining business since 2014. With our unremitting efforts, strong professionalism, and great sincerity, we have gained a great deal of trust and support from customers from home and abroad.
HashMax facilities are mainly located in Sichuan province and Xinjiang province in China. HashMax is also expanding to Canada and the US in the North America region. All the regions that HashMax facilities are located at have friendly policies toward mining, mild climate, and clean air, which are ideal conditions for mining operations. See our About Us page for more information.
Yes. All of HashMax facilities are legit and secured, where tons of thousands of miners are operated under strict supervision. The power operation is stable, the facility has good ventilation effects, and leaves a wide equipment handling aisle and operation space. What’s more, all miners in our facilities are insured against theft and natural disasters.
It is a cloud mining service that makes cryptocurrency mining easy and fast online. It has a variety of options where customers can choose the hashrate according to their needs. HashMax Cloud Mining provides the chance to maximize profit for customers by using the most efficient miner models and the most ideal location of data centers.
Please simply follow the steps to place a cloud mining order:
No Complications: No need to set up and maintain the hardware equipment. No noise trouble from the miners. Simple steps to receive mining income.
Lower Cost: No international logistics costs and tariffs. No hidden fees.
Efficient Miners: We use high-performance and high-consistency miners that are manufactured by Bitmain to ensure the stability of operation and the customers’ mining income.
Eazy Real-time Tracking: HashMax provides each of our customers with a dashboard account, with which they can log in to the HashMax dashboard and have full access to the information of their cloud mining status such as total hashrate, daily revenue, monthly invoice, and so on.
Life-time Hashrate: HashMax provides an exclusive life-time hashrate for customers.
Customers have the right to decide which coin to mine according to the cloud mining product they purchased. If the cloud mining product for the preferred type of coin is not listed on our website, please contact us through sales@hashmax.org
HashMax uses BTC.com pool, which is one of the leading mining pools in the world and provides better stability and a lower share rejection rate.
100% uptime guarantee means the hashrate purchased will be fixed and the income for such a hashrate will be guaranteed.
The results of cryptocurrency mining highly depend on the price and the network difficulties of the cryptocurrencies that you are mining. Neither of those can be predicted. So, each customer must make an independent decision about the benefits of cryptocurrency mining and, in doing so, should consider the risks and their own circumstance when choosing whether to mine.
A mining day usually starts at 00:00 UTC and ends at 23:59:59 UTC. You will receive a mining output within 24 hours after each mining day. Therefore, please allow up to 48 hours to receive your first mining output. Sometimes a transaction can also be delayed in the corresponding cryptocurrency blockchain.
All of our mining outputs are daily and automatic, but the actual transfer to your wallet takes place when the balance reaches the minimum amount required for transfer (0.005BTC). These minimum mining outputs are set in case customers pay excessive fees for receiving small amounts in their wallets.
Besides, when you order via debit/credit card, your mining outputs will be held for 30+2 days. We do so because of fraud and security reasons. In the meantime, you can see your accumulated mining outputs on your dashboard.
Mining outputs are generated daily, but you will receive your outputs only once they have accumulated to a certain quantity. These minimum mining outputs are set in order to avoid customers paying excessive fees for receiving small amounts in their wallets. Please visit the “Dashboard – My Account” for further details.
Customers will be charged three types of fees, which are the computing power fee, the electricity fee, and the maintenance fee.
In the first monthly fee bill, two payment links will be sent out to customers together with the invoice and each link gives different options for customers to pay off the fees. Customers shall complete the payments before the due date which is 5 days after the invoice has been issued.
In the personal Dashboard, the total revenue data comes from BTC.COM mining pool and will be updated daily.
Yes, customers have the right to terminate the contracts but the computing power fee will not be refunded and customers will have to inform HashMax via email sales@hashmax.org 7 working days in advance.
Your Cloud Mining Contracts start up to 48 hours after payment. In the case of orders paid by Credit Card, it could be up to 48 hours after the verification process.
In the personal Dashboard, the total revenue data comes from BTC.COM mining pool and will be updated daily.
After the due date, HashMax will notify the customers about the late payment. If the payment is still not paid within 3 working days after the notification. The contract will be automatically terminated in HashMax’s favor and the computing power fee will not be refunded.
It means that customers will have 100% ownership of the hashrate they buy until they end their contract voluntarily or fail to pay the due fee on time.
Mining income might not show in customer’s wallet due to the following reasons:
Miner Hosting is a service that is provided by the hosting companies to colocate and maintain the miners for the customers. Customers get all the profit from mining remotely while hosting companies provide electricity and all the necessities for mining operations. Therefore, customers pay for the electricity fee and hosting service fee monthly to the hosting company.
HashMax owns multiple mining facilities located in areas that have mild climates which is beneficial to miners and the mining operation. We provide stable green energy electricity and professional tech teams to maximize the online time of the miners. With reasonable prices, HashMax is delicate to bring the best hosting experience to customers
When the miners show 0 Hashrate or offline. There are mainly two reasons.
One is that the miners have mechanical problems and turned off automatically. The miners will be back online right after the problems are fixed.
The other reason is when the whole hosting facility cut off the electricity supply temporarily due to the mandatory power station maintenance required by the government.
Either way, the offline time will be deducted from the monthly electricity bill.
Please go to the page “Hosting” to fill out the hosting inquiries or send an email to sales@hashmax.org with the following information:
Customers need to pay a shipping fee and the exact cost depends on the total weight of the miners and the destination where they are shipped to. But for miners that are purchased from HashMax and sent to our facilities for hosting, there is no shipping fee.
Our all-in-one hosting fee covers all necessities for optimal mining, including miner Installation, domestic shipping, network switches, segregated VLANs, power distribution units, network cables, redundant internet, maintenance, VPN remote access, smart hands, RMA assistance, power supply replacement, dashboard access, CCTV Monitoring, cooling systems, on-site technicians, and security.
Monthly Hosting fee = Hosting rate * Actual power consumption(kW) * 24h * 30days. The hosting rate varies according to the amount of hosted miner, hosting duration, the starting month, and how much the customer chooses to prepay. The more customer prepays, the lower the hosting rate they get.
Customers do not need to prepay the hosting fee as a deposit. However, customers who prepay the hosting fee will be able to get lower hosting prices depending on the prepaid amount.
Yes. To inspect the facilities, please contact us by email: sales@hashmax.org and we will arrange an airport pick-up and staff if needed. However, minimum order for 50 units has to be promised and a hosting contract has to be signed before the inspection.
Customers can choose a 6-month or one-year hosting contract according to their own needs. All customers are welcome to extend the contract term if they want to continue mining with us.
Customers will have 100% ownership of the miners. After the hosting contract ends, they can decide whether to renew the hosting contract or move out the miners.
If customers’ miners break down, our tech teams will try to repair without any cost to make sure the miners can be back to normal conditions. However, if the miners are still unstable/broken/low hash rates, our tech teams will notify customers with quotations to ask whether to proceed with repair through a manufacturing official repair center and provide the related invoice if required.
It is clearly stated in our contract that payment made after the due date will be considered as delayed and customers will be responsible for the delayed charges. A delayed charge is equivalent to 0.5% of the Total Service Fee of the month (30 days on average), incurred for each day that has been delayed in the month.
If customers fail to pay the monthly hosting fee for more than 1 week after the last due date, they will be informed of any delayed payment or suspension of operation by email. If the payment is refused within 3 days after customers receive the notice, then the ownership of miners will be transferred to HashMax automatically.
Before choosing mining hardware that is best suited for oneself, a customer needs to look out for a few basic things as follows:
We only offer a full refund if the miner is out of stock.
For miners purchased from our site and hosted with us, the miner price includes sourcing, quality inspection, power supply, cables, racks, software installation, testing, and shipping. For miners purchased from HashMax but hosted elsewhere, the miner price includes sourcing, quality inspection, power supply, and testing.
Due to market fluctuations, product prices may be adjusted after your purchase. HashMax does not assume any obligation of prior notice or compensation for any adjustments in price.
HashMax does not set any limit on the number of purchases. But there will be a special deal for bulk purchase. Please contact us via sales@hashmax.org before placing an order for more than 50 units.
HashMax provides a bulk purchase discount for more than 50 units excluding the miners that are on sale.
Customer service is HashMax’s highest priority! All customers in need of help are welcome to contact us by calling our office number: (0755) 28703010 or sending emails to sales@hashmax.org for the best customer service.
HashMax currently accepts payments in Bitcoin, Tether, USD, and KRW.
HashMax does not offer any wallet service, but customers can find a great variety of wallets available online. It is a personal choice of customers. For more information about wallets, please check our Support Page.