Find All The Answers To Your Questions About Our Company And Products Here
Find All The Answers To Your Questions About Our Company And Products Here
HashMax is a crypto mining platform that is dedicated to making cryptocurrency mining accessible to everyone. We offer one-stop cloud mining services for both new and experienced customers.
Founded in 2014 in Seoul, Hashcube is the parent company of HashMax and it has been expanding both domestically and internationally as a mining company over the past 6 years.
In 2019, Hashcube successfully held the Asia Crypto Investment Forum as part of Blockchain Week in Thailand.
Now Hashcube is currently developing a new project TPIDA, which presents the first accommodation sharing-economy platform in Thailand supported by blockchain technology.
Yes. All of HashMax facilities are legit and secured, where tons of thousands of miners are operated under strict supervision. The power operation is stable, the facility has good ventilation effects, and leaves a wide equipment handling aisle and operation space. What’s more, all miners in our facilities are insured against theft and natural disasters.
HashMax facilities are mainly located in Sichuan province and Xinjiang province in China. HashMax is also expanding to Canada and the US in the North America region. All the regions that HashMax facilities are located at have friendly policies toward mining, mild climate, and clean air, which are ideal conditions for mining operations. See our About Us page for more information.
We have been in the crypto mining business since 2014. With our unremitting efforts, strong professionalism, and great sincerity, we have gained a great deal of trust and support from customers from home and abroad.
It is a cloud mining service that makes cryptocurrency mining easy and fast online. It has a variety of options where customers can choose the hashrate according to their needs. HashMax Cloud Mining provides the chance to maximize profit for customers by using the most efficient miner models and the most ideal location of data centers.
No Complications: No need to set up and maintain the hardware equipment. No noise trouble from the miners. Simple steps to receive mining income.
Lower Cost: No international logistics costs and tariffs. No hidden fees.
Efficient Miners: We use high-performance and high-consistency miners that are manufactured by Bitmain to ensure the stability of operation and the customers’ mining income.
Eazy Real-time Tracking: HashMax provides each of our customers with a dashboard account, with which they can log in to the HashMax dashboard and have full access to the information of their cloud mining status such as total hashrate, daily revenue, monthly invoice, and so on.
Life-time Hashrate: HashMax provides an exclusive life-time hashrate for customers.
Please simply follow the steps to place a cloud mining order:
The results of cryptocurrency mining highly depend on the price and the network difficulties of the cryptocurrencies that you are mining. Neither of those can be predicted. So, each customer must make an independent decision about the benefits of cryptocurrency mining and, in doing so, should consider the risks and their own circumstance when choosing whether to mine.
It means that customers will have 100% ownership of the hashrate they buy until they end their contract voluntarily or fail to pay the due fee on time.
100% uptime guarantee means the hashrate purchased will be fixed and the income for such a hashrate will be guaranteed.
Customers will be charged three types of fees, which are the computing power fee, the electricity fee, and the maintenance fee.
Your Cloud Mining Contracts start up to 48 hours after payment. In the case of orders paid by Credit Card, it could be up to 48 hours after the verification process.
Customers will receive an invoice with due amount from 1st~3rd of each month. Two payment links will be sent out to customers together with the invoice and each link gives different options for customers to pay off the fees. Customers shall complete the payments before the due date which is 5 days after the invoice has been issued. The payment link will be sent to the customer monthly and customers shall pay each time.
After the due date, HashMax will notify the customers about the late payment. If the payment is still not paid within 3 working days after the notification. The contract will be automatically terminated in HashMax’s favor and the computing power fee will not be refunded.
A mining day usually starts at 00:00 UTC and ends at 23:59:59 UTC. You will receive a mining output within 24 hours after each mining day. Therefore, please allow up to 48 hours to receive your first mining output. Sometimes a transaction can also be delayed in the corresponding cryptocurrency blockchain.
All of our mining outputs are daily and automatic, but the actual transfer to your wallet takes place when the balance reaches the minimum amount required for transfer (0.01BTC). These minimum mining outputs are set in case customers pay excessive fees for receiving small amounts in their wallets.
In the personal Dashboard, the total revenue data comes from BTC.COM mining pool and will be updated daily.
Mining outputs are generated daily, but you will receive your outputs only once they have accumulated to a certain quantity. These minimum mining outputs are set in order to avoid customers paying excessive fees for receiving small amounts in their wallets. Please visit the “Dashboard – My Account” for further details.
Mining income might not show in customer’s wallet due to the following reasons:
Upon completion of payment, you will automatically receive a coupon for free lottery tickets of the lottery product described inside the cloud mining package. Please visit www.hashmax.org/lottery to apply your coupon!
According to the package you have purchased, you will be granted a free maintenance fee for a certain period of time. The free maintenance fee will be applied on your first month due amount.
Customers have the right to decide which coin to mine according to the cloud mining product they purchased. If the cloud mining product for the preferred type of coin is not listed on our website, please contact us through firstname.lastname@example.org
HashMax uses BTC.com pool, which is one of the leading mining pools in the world and provides better stability and a lower share rejection rate.
Yes, customers have the right to terminate the contracts but the computing power fee will not be refunded and customers will have to inform HashMax via email email@example.com 7 working days in advance.
Miner Hosting is a service that is provided by the hosting companies to colocate and maintain the miners for the customers. Customers get all the profit from mining remotely while hosting companies provide electricity and all the necessities for mining operations. Therefore, customers pay for the electricity fee and hosting service fee monthly to the hosting company.
HashMax owns multiple mining facilities located in areas that have mild climates which is beneficial to miners and the mining operation. We provide stable green energy electricity and professional tech teams to maximize the online time of the miners. With reasonable prices, HashMax is delicate to bring the best hosting experience to customers
Our all-in-one hosting fee covers all necessities for optimal mining, including miner Installation, domestic shipping, network switches, segregated VLANs, power distribution units, network cables, redundant internet, maintenance, VPN remote access, smart hands, RMA assistance, power supply replacement, dashboard access, CCTV Monitoring, cooling systems, on-site technicians, and security.
Customers will have 100% ownership of the miners. After the hosting contract ends, they can decide whether to renew the hosting contract or move out the miners.
Monthly Hosting fee = Hosting rate * Actual power consumption(kW) * 24h * 30days. The hosting rate varies according to the amount of hosted miner, hosting duration, the starting month, and how much the customer chooses to prepay. The more customer prepays, the lower the hosting rate they get.
Customers need to pay a shipping fee and the exact cost depends on the total weight of the miners and the destination where they are shipped to. But for miners that are purchased from HashMax and sent to our facilities for hosting, there is no shipping fee.
Customers do not need to prepay the hosting fee as a deposit. However, if customers are willing to prepay the monthly fees for upcoming months, please contact firstname.lastname@example.org.
Miners purchased from other suppliers or your own have a minimum requirement of 10 units.
Yes. To inspect the facilities, please contact us by email: email@example.com and we will arrange an airport pick-up and staff if needed. However, minimum order for 50 units has to be promised and a hosting contract has to be signed before the inspection.
As our facilities directly receive electricity from power stations, the dry season and wet season influences electricity cost. Therefore, choosing the 6 month option will determine your electricity fee depending on the starting month
HashMax is providing a promotion of 5% discount on miners purchased via hosting packages. Therefore, customers who are looking for hosting service, please purchase miners through hosting mining packages.
If customers’ miners break down, our tech teams will try to repair without any cost to make sure the miners can be back to normal conditions. However, if the miners are still unstable/broken/low hash rates, our tech teams will notify customers with quotations to ask whether to proceed with repair through a manufacturing official repair center and provide the related invoice if required.
When the miners show 0 Hashrate or offline. There are mainly two reasons.
One is that the miners have mechanical problems and turned off automatically. The miners will be back online right after the problems are fixed.
The other reason is when the whole hosting facility cut off the electricity supply temporarily due to the mandatory power station maintenance required by the government.
Either way, the offline time will be deducted from the monthly invoice bill.
It is clearly stated in our contract that payment made after the due date will be considered as delayed and customers will be responsible for the delayed charges. A delayed charge is equivalent to 0.5% of the Total Service Fee of the month (30 days on average), incurred for each day that has been delayed in the month.
If customers fail to pay the monthly hosting fee for more than 1 week after the last due date, they will be informed of any delayed payment or suspension of operation by email. If the payment is refused within 3 days after customers receive the notice, then the ownership of miners will be transferred to HashMax automatically.
Before choosing mining hardware that is best suited for oneself, a customer needs to look out for a few basic things as follows:
We only offer a full refund if the miner is out of stock. However, upon request in some cases, HashMax will offer refund option to customers.
For miners purchased from our site and hosted with us, the miner price includes sourcing, quality inspection, power supply, cables, racks, software installation, testing, and shipping. For miners purchased from HashMax but hosted elsewhere, the miner price includes sourcing, quality inspection, power supply, and testing.
Due to market fluctuations, product prices may be adjusted after your purchase. HashMax does not assume any obligation of prior notice or compensation for any adjustments in price.
HashMax does not set any limit on the number of purchases. But there will be a special deal for bulk purchase. Please contact us via firstname.lastname@example.org before placing an order for more than 50 units.
Future batch miners shipping dates are roughly the months stated on the product descriptions. We do not guarantee exact shipping dates as manufacturers (Bitmain, Innosilicon, Avalon, etc) do not provide exact shipping dates.
Miners demand fluctuates according to the cryptocurrency price, and supply of miners is limited as manufacturers release the batches with limited quantities. As cryptocurrency prices appreciate, miners prices tend to rise as well. As cryptocurrency prices depreciate, miners prices tend to fall as well.
HashMax provides a bulk purchase discount for more than 50 units excluding the miners that are on sale.
We do not accept any down payment, which is the same as buying directly from manufacturers.
If your preferred miner model is not available on our Shop page or Hosting page, please contact our sales team email@example.com. We may not have all available miners listed on our website.
Visit www.hashmax.org/lottery to participate in any lottery products we have available. You may click the products to view more details and proceed with payment by clicking participate in the lottery. The lottery product will be added to your cart page and complete the payment process.
Through My Account, you may view your lottery ticket statues. Once you win a lottery or the lottery you have participated in has ended, it will be displayed on your Lottery Dashboard.
Each lottery product has a different maximum purchase ticket amount. Also, you may only purchase the maximum amount with one account. Buying lottery tickets over a maximum amount via placing orders with many accounts violates our terms and policies. Hence you will be terminated from participating in a lottery and any orders from HashMax.
Our lottery products have different win rates of 1:150 ~ 1:2000 depending on the lottery product. You may check the lottery ticket statues of each product at their product description.
The lottery end date will be postponed for another month, to encourage more buys of the tickets. The lottery product will not be terminated or dis-listed but refunds are not available for the participation.
Once you have added the lottery product ticket to your cart by participating in, you may use your coupon you have received to make the purchase for free or discounted. NOTE: Please be aware of the coupon usage upon receiving, as the discounted amount differs according to what type of coupon you have received.
HasMax provides free tickets as promotion and events to users. Please follow us on Facebook https://www.facebook.com/hashcubemining and Twitter https://twitter.com/hashcube_mining to follow up with our promotions and events. Also, through our cloud mining packages, you will be rewarded with free tickets as it’s stated on our cloud mining packages accordingly.
Yes you may, please do notify our team upon your request. However, in order to exchange your lottery product to another product or fiat currency, the value of the lottery product will be decreased to 80%.
HashMax currently accepts payments in Bitcoin, USDT, and Bank Transfer in USD.
Cloud mining is a one click service to provide you an immediate mining service, which enables customers to start mining with a fixed hashrate within 48 hours after the payment. HashMax provides 2 different cloud mining duration, 6 month and lifetime. 6-month duration is to provide a short and convenient experience with mining. Lifetime duration is to provide long term convenient experience with mining.
Hosting service is a maintenance service of your entrusted miners. You may buy miners from HashMax directly through hosting packages, please visit www.hashmax.org/hosting to know more. You are also welcome to buy miners from other suppliers and send miners to our hosting facilities.
Major differences between cloud mining and hosting service are;
HashMax does not offer any wallet service, but customers can find a great variety of wallets available online. It is a personal choice of customers. For more information about wallets, please check our Support Page.
Currently HashMax is cooperating with BTC.com Pool, resulting in our dashboard features based on BTC.com Pool. We recommend our customers to use the default pool BTC.com Pool for major coins as our facilities have VIP servers from BTC.com Pool to enhance all miners’ connections. We also use the F2 pool for some altcoins mining. For better miner management and more stable mining income, we do not recommend customers to use other mining pools.